Frequently Asked Questions
Everything you need to know about ordering wholesale sneakers and branded footwear from Hotmartz.
About Hotmartz
What is Hotmartz?
Hotmartz is a wholesale footwear platform built for retailers, resellers, and footwear businesses. We supply brand-name sneakers, athletic shoes, and designer footwear at competitive wholesale prices — from performance running models to luxury lifestyle silhouettes. Our catalog includes over 8,000 products across 13 categories, covering the brands your customers are already searching for.
What brands do you carry?
We stock a wide range of leading sneaker and footwear brands:
- Air Jordan — retro and current releases
- Nike — lifestyle, running, and basketball
- Adidas — classic silhouettes and modern performance
- New Balance — retro runners and performance models
- HOKA — max-cushion running and trail
- Brooks — performance running
- On-Running — CloudTec innovation
- Asics — running and GEL technology
- Balenciaga, Louis Vuitton, Gucci — luxury designer sneakers
Browse our full selection on the shop page.
How often do you restock?
We add new products and restock popular styles on a regular basis. Create an account and subscribe to our newsletter to receive updates on new arrivals and restocked items — you'll be among the first to know when sought-after models come back in stock.
Do you only sell sneakers?
While sneakers are our core category, we also carry branded slippers and slides, soccer cleats, basketball shoes, casual sneakers, and performance running shoes. Our catalog covers the full range from everyday lifestyle footwear to specialized performance models.
Orders & Pricing
Is there a minimum order quantity?
Our minimum order quantity varies by product. Most items are available starting from a single pair for registered wholesale accounts, with volume discounts applied automatically as your order quantity increases. For specific MOQ details, check individual product pages or reach out to our team.
How do I place an order?
- Create a wholesale account on Hotmartz
- Browse our catalog and add items to your cart
- Log in to view wholesale pricing
- Complete checkout with your preferred payment method
- Receive order confirmation and tracking details via email
Why do I need to create an account to see prices?
Hotmartz is a B2B wholesale platform — our pricing is exclusively for verified wholesale buyers. Creating an account allows us to verify your business and grant you access to wholesale pricing, volume discounts, and our full product catalog. This protects our pricing structure and ensures we're serving legitimate retail businesses.
Do you offer discounts for bulk orders?
Yes. We offer tiered volume discounts — the more you order, the better the per-unit price. Discount tiers are visible on each product page when you're logged in. For orders of 2 or more pairs, volume discounts apply automatically, contact our team for a custom quote.
Can I request a custom quote for a large order?
Absolutely. For large-volume orders, specific brand requests, or custom assortments, reach out to our sales team with your requirements — including brands, models, quantities, and your delivery country. We'll prepare a tailored quote within 24-48 hours.
Payment
What payment methods do you accept?
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express)
- PayPal
- Bank wire transfer (for orders over $1,000)
All transactions are processed in US Dollars (USD).
Is my payment information secure?
Yes. All transactions on Hotmartz are protected by SSL encryption. We never store your full credit card details on our servers — payment processing is handled through PCI-compliant payment gateways. Your financial data stays protected throughout the entire transaction.
What currency are prices listed in?
All prices on Hotmartz are listed in US Dollars (USD). If you're ordering from outside the US, your bank or payment provider will handle the currency conversion at their current exchange rate.
Shipping & Delivery
Where do you ship to?
We ship worldwide. Major destinations include the United States, Canada, the United Kingdom, the European Union, Australia, and most countries in Asia and the Middle East. If you're unsure whether we deliver to your location, contact our team before placing your order.
How long does delivery take?
Standard delivery times by region:
- US domestic: 7-14 business days
- Canada: 5-10 business days
- Europe: 7-14 business days
- Asia Pacific: 10-20 business days
Processing time is typically 1-2 business days before shipment. Delivery times may vary during peak seasons.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You'll see the exact shipping charge before confirming your purchase — no surprises at checkout.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email. You can also view order status and tracking information in your account dashboard.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout for an additional fee. Availability and pricing depend on your location and order size. If you need rush delivery, contact our team after placing your order and we'll do our best to accommodate.
Returns & Policies
What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, in their original packaging, and in the same condition as received. To initiate a return, contact our support team with your order number and reason for return. Please note that sale items and clearance products are non-returnable.
What if I receive a damaged or wrong item?
If you receive a damaged, defective, or incorrect item, contact our support team within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you. Our team handles these cases promptly to minimize disruption to your business.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 48 hours of placement, provided they haven't entered the shipping process. After that window, changes may not be possible. Contact our support team as soon as possible with your order number — the faster you reach out, the more likely we can make adjustments.
Account & Support
How do I create an account?
Click the "Register" link at the top of any page. Fill in your business details, including your company name and contact information. Account approval typically takes 24-48 hours. Once approved, you'll receive full access to wholesale pricing and our complete product catalog.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact our support team for assistance.
How can I contact customer support?
You can reach our team through:
- Email: [email protected]
- Contact form: Contact Us page
- Business hours: Monday – Friday, 9 AM – 6 PM EST
We aim to respond to all inquiries within 24 hours on business days.
Still Have Questions?
Our team is here to help. Get in touch and we'll get back to you within 24 hours.