We want to help you with your return. Here is a step-by-step guide on our return process and policies.
Our Return Timeframe
- Your request must be made within 14 days of your delivery date.
How to Start Your Return (Step-by-Step)
- Check Your Item’s Condition: To be eligible for a return, your item must be in its original, unworn condition with the HOTMARTZ tag and any original tags still attached. It must also be in its original, undamaged box.
- Contact Us First (This is Required): You must CONTACT US (HERE) to get your return approved. Please be aware: Returns sent to us without prior approval will be rejected and sent back.
- Ship Your Item: Once our team approves your request, we will provide you with return instructions. You must ship the item back within the timeline provided by our team.
Costs & Refund Method
To be fully transparent, here is the breakdown of the costs and refund method:
- Refund Method: Your refund will be issued as HOTMARTZ store credit for you to use on a future purchase.
- Restocking Fee: A 15% restocking fee (based on your original order value) will be deducted from your store credit.
- Shipping Costs: The original shipping fee is non-refundable.
- Return Shipping Costs: You are also responsible for the shipping cost to return the item to us.
Important Exclusions
The following items are final sale and are not eligible for return:
- Trading Cards or Collectibles.
- Final Sale products, $1 Dollar Deals, or Marketing Giveaways.
- Any item that is returned worn, damaged, with tags removed, or with a damaged original box.
Holiday/Peak Season Note: Please be aware that during the busy holiday period, both our team and our shipping partners experience a much higher volume. This may cause additional processing and delivery delays. We appreciate your patience as we work hard to get your order to you safely!
